FAQ

 

How do I get a quote?

Are you confused with how screen printing works, for immediate assistance please call us at our office number we’re available Monday-Friday 9AM-6PM at (201) 624 -1799 Eastern Time and we’ll make sure we can answer any of your questions. If you need of no assistance then send us an email with information on your order, and we’ll respond in 24 hours with a quote and further instructions.

How can I place an order?

Once we receive the artwork and it is approved, and a proper invoice has been sent to the customer, then we are ready to begin the process. We do ask for a 50% deposit in advance for the purchase of the garments of your choice and materials that are being used as the initial part of the job. Upon completion the other 50% will be given, that way you know we are working on your job without any worries on your end.

What are my payment options?

Credit Cards are accepted, if you are not comfortable with soliciting information we do respect your privacy. Our customers have the option of using PayPal or paying Cash in person. These options are most trusted and efficient on both the customer and us.

Can I cancel my order?

No worries, we make sure that no one tampers with our customer’s orders. If you need for us to ship it out to you, we can. A small fee will apply of shipping and handling due to how quick you need for it to arrive to your location.

How do I submit my Artwork?

The artwork is the most crucial part of the t-shirt printing process, this ensures we can get your identical custom and image and produce it on the final t-shirt print. The highest resolution you can send to us is 300DPI (dots per inch) for resolution, or vectored artwork, saved either as Adobe Illustrator files (*.ai, *.eps), Corel Draw files (*.CDR), or PDF format. All artwork must be print formatted (CMYK) and using the Pantone Solid Coated color palette. If you have no experience with any design programs or design in general, call us today, we offer Graphic Design Services.

What is your turn-around time?

We work on our orders in a timely manner, quantity, colors, and special inks requested may take a while longer. Due to the special care we use in every order we print, we like to give our customers the best t-shirt quality.